Contact us

General enquiries

Youth Justice service enquiries

Find details for your nearest Youth Justice service centre or youth detention centre by entering your suburb or postcode on our Youth Justice centre locations page.

Find contacts for Youth Justice regional offices.

Youth detention centre enquiries

Find details, including visiting hours, of your nearest youth detention centre.

You can also contact our Youth Justice team at the Caboolture Watchhouse by emailing cwh@cyjma.qld.gov.au.

Youth Justice After Hours contact

Operating hours:

  • Monday–Friday: 5pm–9pm
  • Saturday and Sunday

For outside of business hours enquiries, please contact:

  • 1300 243 066 – for young people regarding urgent matters outside of Youth Justice service centre operating hours
  • 1300 343 299 – for stakeholders regarding urgent client matters
  • 1300 456 033 – for police.

Minister's Office

PO Box 15483
CITY EAST
BRISBANE  QLD  4002

Email: youthjusticeandvictimsupport@ministerial.qld.gov.au

Office of the Deputy Director-General

PO Box 15033
CITY EAST
BRISBANE  QLD  4002

Email: oddg_yj@youthjustice.qld.gov.au

Grant enquiries

Email: YJ_grants@cyjma.qld.gov.au

Media enquiries

Email: yjmedia@youthjustice.qld.gov.au

Providing feedback or making a complaint

The Department of Youth Justice (DYJ) is committed to providing excellent customer service. Your feedback helps us improve what we do.

Download our Customer complaints management policy (PDF, 920KB) to learn more about the department's complaints process.

How to lodge a complaint or provide feedback

You can lodge a complaint or provide feedback:

  • online via the Queensland Government portal (preferred option)
  • by mail to Department of Youth Justice, PO Box 3405, BRISBANE CITY  QLD  4001
  • by phone to the Queensland Government switchboard (within Australia) on 13 QGOV (13 74 68).

You can submit feedback and complaints anonymously if you wish. However, be aware that if you submit anonymously, we cannot contact you to get further information or to tell you the outcome of your submission.

Youth detention complaints

Find out how to make a complaint about a youth detention centre, including complaints from parents, carers, friends and others, or young people in detention or who have left detention.

Assistance with your enquiry or complaint

National Relay Service

If you are deaf or have a hearing or speech impairment, phone the National Relay Service on:

Interpreter assistance

If you need an interpreter, contact the Translating and Interpreting Service (TIS National) on 13 14 50.